Terms & Conditions
Last updated: August 2026
By using Azili Rides you agree to the terms below. Azili is a platform that connects riders and drivers travelling together across Rwanda; separate terms apply to riders and to drivers.
Rider Terms
- Book rides through the Azili platform and pay the agreed fare via approved payment methods (MTN MoMo, Airtel Money, Visa/Mastercard, or cash).
- Arrive at the pickup location on time and treat drivers and fellow passengers with respect.
- Cancel bookings as early as possible to free up seats for other travellers.
- Rate drivers after trip completion to help maintain service quality.
- Azili facilitates connections between riders and drivers but is not liable for driver conduct or trip outcomes.
- When you pay via mobile money, your payment is held by Azili for a 24-hour dispute window before being released to the driver. If you have a problem with your trip, report it within this window to pause the driver payout.
Driver Terms
- Provide accurate vehicle and document information, and maintain valid insurance and inspection certificates at all times.
- You must hold a valid driver’s license and upload a copy during registration. The platform may verify your license at any time.
- Drive safely, obey all traffic laws, and honor confirmed bookings.
- Collect payment only through approved platform payment methods.
- A platform commission may apply to completed trips.
- Payments received via mobile money are held for a 24-hour dispute window before being disbursed to your account. If a passenger files a dispute during this window, your payout will be paused until it is resolved.
- Passenger ratings affect your visibility; Azili may suspend accounts for safety violations.
Umusale (Driver-for-Hire)
- Umusale lets you hire a driver by the hour or for the day. A deposit is paid upfront when booking, and any remaining balance is paid after the service ends.
- Bookings are coordinated by Azili; the assigned driver may be changed, and you will be notified of the driver’s name and a dedicated contact line.
- Unpaid balances must be settled before making further bookings.