Privacy Policy
Last updated: August 2026
This policy explains what data Azili collects, why we need it, how long we keep it, who can see it, and how you can control it.
What we collect and why
- Name and phone number — to create your account, verify your identity, and coordinate rides.
- National ID — required to verify you are a real person before you can drive or offer rides.
- Driver’s license — required for all drivers to confirm you are legally permitted to drive.
- Insurance and technical inspection documents — required to confirm your vehicle is roadworthy and legally insured before you carry passengers.
- Location data — used only during active rides so drivers and passengers can find each other and travel safely. Location is not tracked when no ride is in progress.
- Ride and commission records — used to manage bookings, calculate fares, process payments, and track any platform commission on completed trips.
- Payment and payout data — when you pay via mobile money, your payment is held for a 24-hour dispute window before being disbursed to the driver (minus platform commission). Transaction references from our payment provider (Paypack) are stored to track payments and driver payouts.
How long we keep your data
- Your profile and ride history are kept for as long as your account is active.
- If you delete your account, we securely erase your personal data within 30 days.
- Financial and safety-compliance records (licenses, insurance, inspection certificates) may be retained longer where Rwandan law requires it, even after account deletion.
Who else sees your data
- Matched drivers and passengers see your name and phone number solely for trip coordination during a booked ride.
- Payment providers receive the minimum data needed to process your in-app payments securely. We never store your full card details.
- The National Cyber Security Authority (NCSA) or other lawful authorities may receive data if legally required, such as during a formal audit.
- Azili admin staff may review uploaded documents (license, insurance, inspection) for verification purposes only.
Your rights
- You can correct your personal information at any time from your Account or Profile page.
- You can request a copy of your data, or ask us to delete your account and associated data, by contacting us at support@azilirides.com.
- We will respond to your request within 30 days.